Welcome to Swarm Intelligia, a Business Intelligence and Data Analytics Company. Our website address is: https://www.swarmintelligia.com. People use our website and visit us in person to purchase services, to read our Blog, to purchase material, to sign up for courses, and to attend courses. This Policy describes how we collect, use, and share information about you when you use our services.
Swarm Intelligia endeavours to comply with all laws and regulations that apply to the collection and use of personal information, including, but not limited to U.S. privacy laws, Trinidad and Tobago privacy laws and the EU General Data Protection Regulation (GDPR).
Your privacy is important to us, and we are committed to protecting and being transparent about the personal data we collect from you, how it is used, and with whom it is shared.
Our Privacy Policy apply to your use of our services via the www.swarmintelligia.com website, Swarm Intelligia Learning, and other Swarm Intelligia related sites, communications, and services except for services that state they are offered under a different privacy policy.
At Swarm Intelligia we believe that personal data is any information that enables us to identify you, directly or indirectly, no matter where you reside, including data that identifies you directly such as your name, identification number, location data, online identity, or one or more factors specific to you. Personal data includes sensitive personal information and pseudonymized personal information but excludes anonymous information or information that has had the identity of an individual permanently removed. Aggregated data is considered non-personal data for purposes of this Privacy Policy. This Privacy Policy covers how Swarm Intelligia or a Swarm Intelligia affiliated company handles personal data whether you interact with us on our website or in person (including by phone or when visiting us in person). Swam Intelligia may also link to third parties on our services, but Swarm Intelligia’s Privacy does not apply to how third parties define personal data or how they use it.
There are several ways we collect information from or about you, including through information you provide to us directly, and information that we automatically or passively collect.
Information you provide
The personal information collected by Swarm Intelligia may include:
- Name, postal address, phone number, fax number, and email address.
- Financial account information, such as credit card numbers and other payment information. Please note we do not retain credit card information.
We may also collect information about you such as:
- If you create an account – your username, password, and other demographic information that you provide.
- If you purchase from Swarm Intelligia – what you buy, and frequency of purchases.
- If you participate in a survey or interact with us in other ways – demographic information that you provide and information about subjects that may interest you.
- If you connect your account to another service such as LinkedIn or Twitter, the service may send us your registration or profile information on that service that you authorise. This information enables cross-platform data sharing to improve your user experience.
Information we automatically collect
Whenever you visit or interact with the site, we, as well as any third-party advertisers and/or service providers, may use cookies, web beacons, local shared objects (Flash Cookies), or other technologies to collect information automatically or passively about your online activity and website use information. For information about our use of cookies and other similar technologies throughout the site, you can read our Cookie Policy.
We automatically collect the following information about you:
- Website Use Information: We may automatically collect website use information when you visit our site. This may include information about your internet service provider, operating system, browser type, domain name, Internet Protocol (IP) address, access times, the websites that referred you to us, the Web pages you requested, and the date and time of those requests.
- Third-Party Service Providers: We may use third-party service providers to support our website. Some of these providers may use technology such as cookies, web-beacons, pixel tags, log files, or Flash cookies to receive, collect, and store information.
- Third-Party Analytic Technologies: We may use third-party analytics and tracking tools to enhance our understanding of who is using the website, how people are using the website, how to improve the effectiveness of the website, our services, and related content, to help us or those third parties serve more targeted advertising to you across the internet, and to allow “Like” buttons and “Share” buttons to work. These tools may use technology such as cookies, web beacons, pixel tags, log files, Flash Cookies, HTML 5 cookies, or other technologies to automatically collect and store certain information.
- Third Party Analytic Technologies may also combine information they collect from your interaction with the website with information they collect from other sources. We do not have access to, or control over, these third parties’ use of cookies or other tracking technologies.
To learn more about your choices relating to the collection and use of your information, please see the Your privacy rights and choices at Swarm Intelligia section of this Policy.
Information collected from other sources
To ensure the accuracy of the information we collect, we may obtain additional information from other sources. This information may also help us tailor our communications to your interests and needs. We may use this information for internal business purposes, such as analysis or research.
Combination of information
We may collect and combine information from various sources, including the information you provide us, the information we automatically gather through our online services, and the information we obtain from other sources, both online and offline, including the information across other computers or devices that you may use.
Swarm Intelligia will use your information we collect from you and about you for a variety of business purposes, including to:
- Improve our service delivery and deliver our services to you. This includes analysing data and providing insights to help you make more informed decisions.
- Allow us to process orders, registrations, and customer service inquiries.
- Communicate with you about your orders, purchases, accounts, and requests for information.
- Provide you with information about products and services we offer (if you agree to receive such information).
- Address problems with the website or our business and protect the security or integrity of the Site and our business.
We may also use anonymous or aggregated information to allow us to audit site usage, create marketing profiles, manage our relationship with advertisers, and provide support services to us. This processing may involve profiling – for example, to create audiences based on demographic or location-based information for marketing and customisation.
We will have a lawful basis for processing your data if:
- We need to process your information to provide you with the products or services you have requested or to enter into a contract.
- You have consented to such processing.
- We have a legitimate interest in processing your data – for e.g., for fraud prevention, network and information system security, data analytics, enhancing, modifying, or improving our services, identifying usage trends, and/or
- We are legally obligated to process it.
We do not share your personal information with third parties except as necessary to provide our services to you and in the limited circumstances described here. We may share your personal information with:
- Our Affiliates: We may share your information with our affiliates for business, operational, promotional, and marketing purposes.
- Third-Party Service Providers: We may share information with third-party service providers that provide business, professional, or technical support functions for us, help us operate our business and the website, or administer activities on our behalf.
- School: If you access our content through an academic curriculum in your school or university, we may share personally identifiable information about your progress, scores, results, logon, and logoff times, and similar data with your school. We will not share this information with any outside entities other than your school.
- Selected Advertisers: We sometimes work with advertisers or other third parties to serve advertisements targeted to your interests or collect data for conversion tracking purposes.
- Legal Obligations: We may access and disclose your information to respond to subpoenas, judicial processes, or government requests and investigations, or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law. We may disclose your information to protect the security of our site, servers, network systems, and databases. We may also disclose your information as necessary, if we believe that there has been a violation of our Terms of Service, any other legal document, or contract related to our services, or the rights of any third party.
- Sale or Transfer of Business Assets: We may sell or purchase assets during the normal course of our business. If another entity acquires us or any of our assets, the information we have collected about you may be transferred to such entity. In addition, if any bankruptcy, insolvency, or reorganisation proceeding is brought by or against us, such information may be considered an asset of ours and may be sold or transferred to third parties. Should such a sales or transfer occur, we will use reasonable efforts to try to require that the transferee use personal information provided through our services in a manner that is consistent with this Privacy Policy.
- Aggregate or Anonymous Non-Personal Information: We may also share aggregate, anonymous, or de-identified non-personal information with third parties for their marketing or analytics uses.
At Swarm Intelligia, we respect your ability to know, access, correct, transfer, restrict the processing of, and delete your personal data. Should you choose to exercise these privacy rights, you have the right not to be treated in a discriminatory manner nor to receive less service. Where you are requested to consent to the processing of your personal data by Swarm Intelligia, you have the right to withdraw your consent at any time. To exercise your privacy rights and choices including where a third-party service provider is acting on Swarm Intelligia’s behalf, visit the Swarm Intelligia Privacy page at https://www.swarmintelligia.com/privacy or you can make a request at support@swarmintelligia.com.
To help protect the security of your personal data, you must sign into your account and your identity will be verified. You may update, amend, or delete your account information and/or preferences at any time by:
- Following the opt-out instructions in promotional emails we send you.
- Signing into your Swarm Intelligia Account, if you have one, and visiting the Account Settings section within My Account to manage your preferences and to update your personal information.
There may be situations where we cannot grant your request – for example, if you request us to delete your transaction data and Swarm Intelligia is legally obligated to keep a record of that transaction to comply with the law. We may also decline to grant a request where doing so would undermine our legitimate use of data for anti-fraud and security purposes. If your request for deletion of an account jeopardizes the privacy of others, is frivolous, vexatious, or would be extremely impractical such a request may be denied.
We use data hosting service providers and data centres in the United States of America to host the information we collect, and we use technical measures to secure your data. We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. While we implement safeguards designed to protect your information, no security system is impenetrable due to the inherent nature of the Internet. We cannot therefore guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care is safe from intrusion by others.
The length of time we keep the information that we collect about you depends on the type of information, as described further below. After such time, we will either delete or make your information anonymous. In the event this is not possible, then we will securely store your information and isolate it from any further use until such time as deletion is possible.
Managed Accounts: Where the products and services are made available to you through your employer or organisation, we will retain your information for as long as required by the Administrator of your account.
Account Information: We retain your account information for as long as your account is active and a reasonable time thereafter for when your Administrator disables, disables and archives, or deletes your account. We also retain some of your information as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, support business operations, and continue to develop and improve our products and services. Where we retain information for product/service improvement and development, we take steps to eliminate information that directly identifies you, and we only use the information to uncover collective insights about the use of our products and services, not to specifically analyse personal characteristics about you.
Information you share on the Products and Services: If your account is disabled, or disabled and archived, the information and content that you have provided will remain to allow your Administrator to make full use of the products and services to meet their legal obligations regarding data retention regulations.
Marketing Information: If you have elected to receive marketing emails from us, we retain information about your marketing preferences for a reasonable period from the date you last expressed interest in our products and services. We retain information derived from cookies and other tracking technologies for a reasonable period from the date such information was created.
We collect information globally and primarily store that information in the United States of America. We transfer, process, and store your information outside of your country of residence, to wherever our third-party service providers are, or we operate for the purpose of providing you the products and services we offer. Wherever we transfer your information, we take steps to protect it.
To facilitate our regional operations, we transfer information to the United States of America and allow access to that information from countries in which Swarm Intelligia operates for the purposes described within this policy. These countries may not have equivalent privacy and data protection laws to the laws of the many countries where our clients and Users are based. When we share information about you within and among Swarm Intelligia, we make use of standard contractual data protection clauses or other appropriate legal mechanisms to safeguard the transfer.
Some of the third parties described in this Privacy Policy, which provide services to us under contract, are based in other countries that may not have equivalent privacy and data protection laws to the country in which you reside. When we share information about clients, appropriate legal mechanisms to safeguard the transfer are used.
Our products and services are intended for use by organisations and institutions. Where the products and services are made available to you through an organisation such as your employer, that organisation is the Administrator of the products and services and is responsible for the accounts and or products and services sites over which it has control. If this is the case, please direct your privacy questions to your Administrator as your use of the products and services may be subject to that organisation’s policies. We are not responsible for the privacy or security practices of an Administrator’s organisation, which may be different than this policy.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
We may update this Privacy Policy from time to time. If we make any material changes, we will notify you by email (sent to the email address specified in your account), or by means of notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
Your information is controlled by Swarm Intelligia. If you have questions or concerns about how your information is handled, please direct your inquiry to Swarm Intelligia at support@swarmintelligia.com